Thank you for shopping with Best Quality Auto Spares South Africa. This Shipping Policy outlines how we process, handle, and deliver orders locally and internationally. Please read it carefully before placing your order.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, you’ll receive a confirmation email with your order details and tracking number.

2. Domestic (South Africa) Shipping

We proudly ship across all provinces in South Africa, including Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, Limpopo, and others.

Delivery Options:

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days (available in selected areas)

Shipping Charges:

  • Shipping fees are calculated at checkout based on your location and package weight.

  • Free shipping may apply for orders above a certain amount (if applicable).

Delivery Partners:

We work with trusted local courier companies to ensure safe and timely delivery of all orders.

3. International Shipping

We offer worldwide delivery to most countries, including regions in Africa, Europe, North America, Asia, and the Middle East.

International Shipping Details:

  • Orders are shipped via reliable international couriers such as DHL, FedEx, or UPS.

  • Delivery times vary between 7–21 business days, depending on your country and customs procedures.

  • International shipping fees will be displayed during checkout before payment.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Important Note:

International customers must ensure that the products they order comply with their country’s import regulations. We are not responsible for delays or returns caused by customs restrictions.

4. Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number and link via email or SMS.
You can use this to track the delivery status of your package at any time.

5. Delays and Unforeseen Circumstances

While we strive to deliver all orders promptly, certain factors beyond our control may cause delays, including:

  • Courier or transport disruptions

  • Weather conditions

  • Customs clearance delays

  • Incorrect or incomplete delivery details

We will always notify you of any significant delays and do our best to resolve them quickly.

6. Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact information are accurate before checkout.

  • If a package is returned to us due to incorrect details or failed delivery attempts, additional shipping charges may apply to resend the package.

7. Damaged or Missing Items

If your package arrives damaged or incomplete, please contact us within 48 hours of delivery.
We may request photos or supporting evidence to help process your claim and resolve the issue promptly.

At Best Quality Auto Spares South Africa, we are committed to ensuring your order reaches you quickly, safely, and in perfect condition — wherever you are in the world.